FAQs

Q: Are the seats in the theatre assigned?

A: If you require wheelchair accessible seating, please mention it during booking and we will reserve accessible seating for you. Otherwise, we do not assign seats. We have festival-style seating for our shows but there is not a bad seat in the house! The stage is on the ground level and the seats rise so audiences are looking down to the stage instead of up – no view-blocking!

Q: What accommodations do you offer for people with disabilities?

A: The Knutzen Family Theatre is wheelchair accessible, although the larger building that it is a part of, the Dumas Bay Center, does not have automatic doors at the main entrance. Our welcome team will be standing by to assist if necessary. Once inside the theatre, we do have wheelchair accessible seating. Please let us know during booking if you require this accessible seating and we will reserve it.

While we work closely with National Disability Theatre and We Rock the Spectrum Federal Way to sometimes offer sensory friendly/relaxed performances, people with any and all disabilities are warmly welcome at all Centerstage programming: performances, classes… any programming we offer. If you wish, you are welcome to contact us ahead of time about your specific access needs. Please email helen@centerstagetheatre.com or call us at (253) 661-1444.

Q: Can I bring my dog?

A: Service dogs are always allowed in the Knutzen Family Theatre. Pets and emotional support animals are not allowed.

Q: When do the theatre doors open?

The box office and lobby doors open 1 hour before the show and seating begins 30 minutes before the curtain. Performances begin promptly. Patrons who arrive late will be seated at the House Manager’s discretion.

Q: Where is Centerstage Theatre?

A: Centerstage currently holds performances at the Knutzen Family Theatre located inside the Dumas Bay Center in Federal Way, WA. 3200 SW Dash Point Rd. Federal Way, WA 98023

Q: How can I purchase tickets?

  • Online: www.centerstagetheatre.com
  • By Phone: 253.661.1444
  • In-Person: The box office is located inside the Dumas Bay Center and opens 1 hour before the show

Q: Why are there ticket fees now?

A: The City of Federal Way requires that Centerstage charge a $3.00 per ticket facility use fee.

Q: When is the Box Office open? 

A: The box office opens 1 hour before the show.

Q: Where is the Box Office?

A. The box office is located inside the Dumas Bay Center. 3200 SW Dash Point Rd. Federal Way, WA 98023

Q: Where can I park?

A: The Knutzen Family Theatre at the Dumas Bay Center has free on-site parking. If the parking lot is full, you may have to park along Dash Point Road. Other than for patron pick up and drop off, parking and stopping in the fire lane is prohibited. Centerstage recommends that you do not leave valuables in your car. The Dumas Bay Center, Knutzen Family Theatre, and Centerstage Theatre are not responsible for theft or damage to vehicles.

Q: Can I bring my children?

A: All family-friendly shows will be notated in the show description for each show. Age restrictions will also be notated in show descriptions.

Q: Can I use cameras, cell phones & electronic devices?

A: The use of cameras and audio recording equipment is strictly prohibited.  Please turn off all cell phones, pagers, and alarms before the performance begins. Texting during performances is also strictly prohibited. Any patron using a camera, cell phone or other electronic devices may be removed from the performance by House Management and is not eligible for a refund.

Q: What is the weather cancellation policy?

A: Safety is our number one concern. All patrons will be notified if a performance is cancelled due to weather. Ticket exchanges will available for all patrons who purchased tickets and no additional fees will be applied.

Q. What is your refund policy?

A: No refunds. Exchanges may be processed for a difference performance date for the same show only.